Subscription, Billing & Refund Terms

These Subscription Terms govern paid access to Enginerds Compass ("Compass"), operated by Spike-Buster Media LLC, a California limited liability company ("Company", "we", "us"). They supplement, and are part of, our Terms of Service. Use of the Signal Feed (API) plan is additionally governed by our API Terms & Data License. Current plans, prices, and included allowances are listed on the pricing page; this page describes how billing works.

Plans

Compass is offered as a free tier, paid monthly subscriptions (for example, Pro and Plus), a programmatic Signal Feed (API) plan, and an optional one-off report purchase. The features, monthly report allowances, and prices for each are shown on the pricing page and may change as described below.

Where These Terms Apply

Paid Compass plans and one-off report purchases are offered worldwide except in the European Union and European Economic Area, the United Kingdom, Türkiye, and mainland China. We do not accept orders from those regions, and account-based Compass services generally — free and paid — are not offered there. The public pages, including the published monthly Insights reports and the sample measurements, are viewable everywhere.

If an order from a region we do not sell to nevertheless completes, we reverse it: any subscription ends immediately, the entire amount is refunded to your original payment method with no deduction for access already had, and we email you to explain. Full detail is in Where the Services Are Offered in the Terms of Service.

Recurring Billing & Renewal

• Paid subscriptions are billed in advance on a recurring monthly basis at the price shown at checkout.
• Your subscription automatically renews each billing period until you cancel.
• Payments are processed by our third-party payment processor, Stripe. We do not store full card numbers; card handling is performed by Stripe under its own terms and privacy policy.
• Prices shown on the pricing page are in US dollars and are exclusive of tax. Any sales tax, GST, or equivalent that applies to your location is calculated at checkout and shown to you as part of the total before you pay.

What We Show You Before You Are Charged

Before any subscription begins, we show you — on the payment step itself, not behind a link — what renews, how often, at what price, when the first and each later charge happens, and how to cancel. You must tick a box confirming you understand and accept those automatic-renewal terms; the box is never pre-ticked, and we will not take a payment without it. We record that acceptance, and we email you a copy of the terms, the cancellation policy, and the cancellation method immediately afterwards, so you have a record you can keep.

Cancellation

• You may cancel at any time, online, from Account → Billing — one button and one confirmation, and it is done. There is no phone call, no chat, no survey, and no offer to click past.
• If you would rather we did it, email support@enginerds.com and we will cancel for you.
• Cancellation stops future billing. Your paid access continues through the end of the current billing period; it is not cut off immediately. We confirm the exact end date on screen and by email.
• Cancellation is a direct control in your account and does not require a phone call, live chat, a survey, or a retention sequence.

Changing Your Mind

You can cancel at any time, as described above, and you keep access through the period you have already paid for. What happens to money already paid is set out under Refunds below.

Mandatory local rights are unaffected. If the law of the country where you live gives you a cooling-off, withdrawal, or return right for a purchase of this kind, or a statutory guarantee about services being as described, that right applies in full and nothing in these terms limits it. Tell us at support@enginerds.com — a simple statement is enough, no particular form is required — and we will honour it and confirm in writing what we have done.

Because we do not offer paid plans in the EU, the EEA, or the UK (see Where These Terms Apply above), these terms do not provide the 14-day withdrawal machinery that the EU Consumer Rights Directive and the UK Consumer Contracts Regulations require of sellers who do offer there. If a mandatory withdrawal or cooling-off right nonetheless applies to your purchase, the paragraph above governs: we honour it in full.

Complaints & dispute resolution

If something goes wrong, email support@enginerds.com and we will work to resolve it with you directly. We do not participate in out-of-court alternative dispute resolution schemes before consumer arbitration bodies. Wherever you live, you keep every right to bring a claim before the courts of your own country of residence, as described in the Terms of Service.

Refunds

• Except where required by law, recurring subscription fees are non-refundable, including for partial billing periods after a cancellation. You retain access for the remainder of the period you paid for.
• If you were charged due to a clear billing error on our part, contact us and we will review and, where appropriate, issue a correction or refund.
• If a measurement looks wrong: tell us at support@enginerds.com and we will review it. Where a report you generated was affected by an error we confirm, we will regenerate it for you at no charge once the correction is in place. Disagreement with what a measurement shows is not, by itself, a billing error. Any mandatory rights under the law that applies to your purchase are unaffected.
• One-off report purchase: paying unlocks one report for you to generate on a topic of your choice. Once you have generated it, the purchase is non-refundable, except where required by law or in the case of a genuine technical failure to deliver. Before you generate it, nothing has been supplied — contact us and we will refund it in full. If a report fails to generate, contact us for a regeneration or refund.
• Orders we should not have accepted. If a purchase completes from a region where we do not offer paid plans, we refund it in full, with no deduction for any access you had in the meantime, and end the subscription. You do not need to ask.

Plan Changes

To move between paid plans, cancel your current plan from Account → Billing — you keep access through the period you already paid for — and subscribe to the new plan when that period ends. If you need a change sooner (for example, an immediate upgrade), email support@enginerds.com and we will arrange it, prorated where appropriate.

Monthly Allowances

Some plans include a metered monthly allowance (for example, a number of full reports per month). Allowances reset at the start of each calendar month (UTC) and, unless stated on the pricing page, do not roll over. A report you bought as a one-off purchase carries forward until you use it. Re-opening, windowing, or exporting a report you have already unlocked does not consume additional allowance.

Failed Payments

If a payment fails, we (via Stripe) may retry the charge. If payment cannot be collected, we may suspend or downgrade paid access until the balance is resolved. You remain responsible for amounts properly due.

Price Changes

We may change prices or the contents of a plan. If the price of your existing subscription changes, we will email you at least 7 and no more than 30 days before the new price takes effect. That email states the current price, the new price, the date it applies, and how to cancel — so you can always leave before paying a price you did not agree to. If you do nothing, the new price applies from your next renewal on or after that date.

Annual Subscription Reminder

At least once every 12 months while a recurring subscription is active, we will email you a reminder identifying your Compass plan, the amount and frequency of the recurring charge, and a direct link to cancel. It carries no offers and nothing to click past — it exists so a subscription you have forgotten about cannot keep charging you unnoticed. You do not need to reply to it or act on it to continue.

Free Tier & Waitlist

The free tier is provided "as is" and may change or be discontinued. Where Compass is offered via a waitlist or early-access period, access and pricing for that period are as described at the time and may differ from general availability.

Suspension & Termination

We may suspend or terminate paid access for violation of these terms, the Terms of Service, or the API Terms, or for non-payment. You may stop using the service at any time by cancelling.

No Advice; Measurement Only

Compass measures the composition of technology-press coverage. It is not investment, financial, legal, business, procurement, or technical advice, and it does not predict outcomes. See the Terms of Service for the full measurement-not-ground-truth, no-advice, and no-prediction terms that apply to all Compass outputs.

Contact

• Email: support@enginerds.com
• Spike-Buster Media LLC
  13157 Mindanao Way #188
  Marina del Rey, CA 90292
  United States